Restore the computer using SupportAssist OS Recovery. When your computer cannot boot into the operating system after repeated attempts, SupportAssist OS Recovery automatically starts on supported computers. This recovery environment helps diagnose hardware issues, backup files, repair the computer, or restore the computer to factory defaults.Inspiron G Series XPS Vostro Warning: Dell Power Manager should be uninstalled before installing the My Dell application. To install My Dell: Go to https://apps.microsoft.com/store/detail/my-dell/9PN7T3JFPRZ6 . Click Install. Figure 1: (English Only) Click InstallIf your Dell computer does not turn on or boot into the operating system, it is recommended that you first perform a hard reset. Performing a hard reset fixes many problems and also drains residual power that may be causing the problem. Perform a hard reset. Turn off the computer.1. Repair the Dell Update app. Press the Windows key + R to open Run. Type control and click OK. This will open the Control Panel. Select the Programs option. Now, choose Programs and Features. Locate and select the Dell Update or Dell Update for Windows Universal app from the list of installed apps.Whether you're working on an Alienware, Inspiron, Latitude, or other Dell product, driver updates keep your device running at top performance. Step 1: Identify your product above. Step 2: Run the detect drivers scan to see available updates. Step 3: Choose which driver updates to install.The plugged in not charging Dell issue will occur due to the wrong battery driver. Given to that fact, you can try reinstalling your battery driver to fix the issue. Step 1: Right click the Windows icon on the desktop and click on the Device Manager feature from the pop-up menu. Step 2: In the Device Manager window, find and expand Batteries.Aug 24, 2021 · This step is crucial as Microsoft's uninstaller disables the services as well. Choose SupportAssist and uninstall, Uninstall Dell updates by running the the uninstaller again. If Support Assist doesn't show in List ignore this step. Reboot (important) Delete following folders and ignore the once which are already deleted. Jul 24, 2023 · Connect Laptop or Desktop to Wi-Fi and Troubleshoot Connection Issues. Summary: Learn how to resolve when your computer won't connect to WiFi. Find instructions on network setup, sharing files and photos, and troubleshoot network issues. This article may have been automatically translated. If you have any feedback regarding its quality, please ... If your Dell laptop won't turn on, there are a variety of hardware and software problems to troubleshoot. You can check for beeps or flashing lights that could indicate a failed POST test and... For detailed information about support and system requirements for Windows 11 on Dell devices, including TPM requirements, see Dell KB article, "Windows 11 – Scope of Support and System Requirements". For more information about Windows 11, see Dell's Windows 11 learning page, or see Microsoft's Windows 11 page for features.Aug 31, 2023 · Common causes for fans not working, abnormal, or loud fan noise, overheating: Fans or air vents that are obstructed. Dust accumulation on vents or fans. Not enough ventilation. Physical damage. Out-of-date BIOS and device drivers. In my case, when it asked to update it, it asks admin permission and when I clicked "show details" it showed that it was trying to install something called "My Dell Fusion Service". After finding this is needed for My Dell, I manually updated it from the Dell website and now My Dell works (stops trying to endlessly update). Uninstall old ...Feb 21, 2021 · To uninstall the Dell Download Manager. Open the Start menu by clicking the Start button in your taskbar. Click Control Panel. Click Programs and Features. On the programs list, double-click Akamai NetSession Interface. Click Uninstall. A dialog box should appear to indicate that the uninstall process was successful. Upgrade to Windows 11. Dell recommends using the upgrade option through Windows Update to install Windows 11 on a tested computer. This keeps your files and retains the restore partition in case you need to go back to Windows 10. To check if Windows 11 is ready for your device, go to Settings > Windows Update and select Check for updates.Common causes for fans not working, abnormal, or loud fan noise, overheating: Fans or air vents that are obstructed. Dust accumulation on vents or fans. Not enough ventilation. Physical damage. Out-of-date BIOS and device drivers.Apr 21, 2023 · Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer. How to Use Forced ePSA to Recover from POST or Boot Failure on Dell Latitude PCs. Dell Inspiron 5000 series laptop may not power on, complete POST or boot into the operating system. Browse our Battery and Power site for additional resources and information. Press and hold the power button for 10 to 15 seconds. Connect the power cable back and check if the system is working fine. Also check if the power button status of the system tower changes after draining the flea power. To ensure the monitor is working fine, run the self test on the monitor:Note: When your Windows 11 or Windows 10 computer is using tablet mode, there will be no tile available on the screen to quickly switch back to desktop mode. To switch from tablet mode back to desktop mode, tap or click the Action Center icon in the taskbar to bring up a list of quick settings for your computer (Figure 1).Identify your Dell computer. Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. Or, enter the Service Tag or Express Service Code of the Dell computer and click Search. Or, click Browse all products and manually select your Dell computer from the catalog.Nov 9, 2019 · Dell Update app issues. Hi, whenever I open the Dell Update app, the Dell Update loading screen covers my laptop for 5-10 minutes however during this time my laptop doesn't recognize that the app is open. I then get to the main screen. I click on the check button to check for updates but the check button remains dark for 1-2 minutes and then I ... Oct 22, 2021 · After installing Windows 11, my Dell update won't move pass initializing. How do I fix this? ... Dell Thunderbolt Dock Passes Self Check, Then Turns Off. 1. 0. 0. Dec 31, 2021 · If you can't wake your computer from Sleep Mode, it's possible your BIOS is reducing power to the ports where your monitor and/or Bluetooth devices (mouse, keyboard, etc.) are connected. If you're using a laptop, some of them don't allow you to wake them using external Bluetooth devices. It's also possible you need to check your Windows ... SupportAssist is a proactive monitoring software with automatic failure detection and notifications for Dell PCs and tablets. SupportAssist is free of charge, secure, and streamlines traditional support routines. Download SupportAssist for Home PCs here. Read article. Resolve Wi-Fi Network Connection Issues. Which Wireless Networking Adapter is Installed in Your Dell Computer. Connect Laptop or Desktop to Wi-Fi and Troubleshoot Connection Issues. Troubleshooting Wireless Networking Issues. Change the Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance and Intermittent Connections.Jul 28, 2023 · Figure 1: Plugged in, not charging message. NOTE: Check to see if there is a hotkey to disable the battery. Some Dell laptops have an optional hotkey on the keyboard that disables charging. For example, Fn + F2. If your computer has this option, use it to enable charging. To learn more about hotkeys specific to your Dell laptop, see the ... For Dell laptops with removable batteries, see the User Guide for your Dell laptop for step-by-step instructions to safely remove the battery. NOTE: On select Dell Latitude laptops, try to recover the laptop using the forced ePSA method from a POST or boot failure.Additional Information. This article designates Dell laptops and desktops that have been tested for update to Windows 10 2022 Update (Build 22H2), and previous versions of Windows 10. If your device is not listed in the tables below, Dell is not testing the device and drivers will not be updated for that model.Jun 2, 2020 · * The StoreContentModifier in the second command below can be DELL_XPS or DELL_INSPIRON or DELL_ALIENWARE or DELL_VOSTRO. So you have to add your specific model in the command * Type this line and when done [press Enter] = C:\WINDOWS\system32>REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL To uninstall an older version of My Dell or Dell Support Center, follow these steps: Right-click the Start menu button and select Control Panel. In the list of programs, locate and select Dell SupportAssist or My Dell. Dell Support Center may not be listed, as it may have been uninstalled by Windows during the upgrade process.Called Dell support and they came to the same conclusion and decided to send a technician to replace the motherboard. So now its a waiting game for the tech to come onsite and replace the board. Just disappointed, I’ve had a very bad run with Dell, Previous XPS had 3 mainboard replacements before it got returned.This video explains how to perform an OS system restore with data backup using the "SupportAssist OS Recovery Tool." The steps include selecting "Restore System," choosing either "Local Restore" or "Cloud Restore," backing up data if necessary, selecting a storage device, confirming the device, selecting the reason for the restore, and clicking ...When your Dell laptop won't turn on or fails to boot up, it could be a hardware problem or a software issue. Whichever you're experiencing, here's how to get your Dell PC in working order again. How to Fix a Dell Laptop With No Sound Causes of a Dell Laptop Not Turning On Possible reasons why your Dell laptop won't turn on include:If your Dell laptop won't turn on, there are a variety of hardware and software problems to troubleshoot. You can check for beeps or flashing lights that could indicate a failed POST test and..."Available on Dell XPS, Inspiron, G Series and Vostro PCs purchased in September 2018 or later. Dell PCs purchased before September 2018 will not have all the features enabled. My Dell strives to improve your experience by centralizing key Dell applications & features into one application which contains important system information and help to keep you informed about warranty, help articles ... The troubleshooting steps in this article help resolve common video or display issues with a Dell monitor connected to a desktop or laptop. Some symptoms that indicate an LCD display or video issue include: A blank or black screen. Color fade. Fuzzy, blurry, distorted, or stretched image.See full list on dell.com Remove everything. Reinstalls Windows 11 and removes your personal files. Click Start , then type Reset. Select Reset this PC (System Setting). Under Reset this PC, select Get Started. If you select the option to Keep my files. Note any apps or drivers that must be reinstalled after the refresh has completed. SupportAssist is a proactive monitoring software with automatic failure detection and notifications for Dell PCs and tablets. SupportAssist is free of charge, secure, and streamlines traditional support routines. Download SupportAssist for Home PCs here. Read article. To perform a System Restore, follow these steps: Click Start , then type Control Panel. Search Control Panel for Recovery. Select Recovery > Open System Restore > Next. Choose the restore point that is related to the problematic app, driver, or update, and then select Next > Finish.Apr 10, 2018 · Additional Information. This article designates Dell laptops and desktops that have been tested for update to Windows 10 2022 Update (Build 22H2), and previous versions of Windows 10. If your device is not listed in the tables below, Dell is not testing the device and drivers will not be updated for that model. Apr 10, 2018 · Additional Information. This article designates Dell laptops and desktops that have been tested for update to Windows 10 2022 Update (Build 22H2), and previous versions of Windows 10. If your device is not listed in the tables below, Dell is not testing the device and drivers will not be updated for that model. Jul 23, 2021 · Flip the laptop over. Push on the battery release button or buttons to release the battery form the computer and remove the battery. Power on the computer without the battery, allowing it to boot completely. Completely power the computer down and remove the cord once again. Reinstall the battery, plug in the power adapter and re-boot the computer. Jul 5, 2023 · Power the computer off. Power the computer on. At the Dell logo screen, tap the F12 key several times until you see Preparing one time boot menu in the upper right corner of the screen. At the boot menu, select the device under UEFI BOOT that matches your media type (USB or DVD). Select your keyboard language. Aug 4, 2023 · To perform a hard reset on a Dell computer, follow these steps. Turn off the computer. Disconnect the power cable (for desktops), or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery). NOTE: For Dell laptops that have a nonremovable battery, learn How to Reset Real Time Clock (RTC) to Recover Your Dell ... If only one CD, DVD, or Blu-ray disk is causing a problem, it is an issue with the disk and not the drive. Based on the symptoms mentioned in the table below, click the corresponding link to the Dell knowledge base article for specific troubleshooting steps. Table 1 - Identifying the symptoms and links to helpful troubleshooting resources.Jul 24, 2023 · Connect Laptop or Desktop to Wi-Fi and Troubleshoot Connection Issues. Summary: Learn how to resolve when your computer won't connect to WiFi. Find instructions on network setup, sharing files and photos, and troubleshoot network issues. This article may have been automatically translated. If you have any feedback regarding its quality, please ... Fix 3: Reconnect the video cable between the monitor and the computer. A poor connection between the monitor and the computer might cause display-related issues. Reconnecting the devices can often help solve the problem. Turn off the computer and the monitor. Unplug the video cable which connects the monitor to the computer.Nov 9, 2019 · Dell Update app issues. Hi, whenever I open the Dell Update app, the Dell Update loading screen covers my laptop for 5-10 minutes however during this time my laptop doesn't recognize that the app is open. I then get to the main screen. I click on the check button to check for updates but the check button remains dark for 1-2 minutes and then I ... Note: The Default cable that is packaged with Dell DisplayPort capable displays is the Mini-DisplayPort (mDP) to DisplayPort (DP) cable. If your system does not support a DisplayPort connection, you must purchase the appropriate cable for your system.Step 1: Run the MiniTool Partition Wizard Pro Ultimate Edition to get its main interface, and then click on the Data Recovery option on the upper left corner of the window to start the operation. Step 2: In the next window, choose the target drive from the given options and click the Scan button to scan the selected drive.Cause Battery-related issues can be caused due to an aging battery, battery reaching its end of life, AC adapter not working correctly, and so on. Resolution Expand the sections below to find more detailed instructions for each troubleshooting step. Before you print this document, ensure to expand all the required sections.Jul 7, 2023 · Follow these steps to reset Windows 11 or Windows 10: At the Choose an option screen, select Troubleshoot. At the Troubleshoot screen, select Reset this personal computer. At the Reset this PC screen, select Keep my files. Select your user account, and enter the password if prompted. Select Reset. Note: The Default cable that is packaged with Dell DisplayPort capable displays is the Mini-DisplayPort (mDP) to DisplayPort (DP) cable. If your system does not support a DisplayPort connection, you must purchase the appropriate cable for your system.Dec 31, 2021 · If you can't wake your computer from Sleep Mode, it's possible your BIOS is reducing power to the ports where your monitor and/or Bluetooth devices (mouse, keyboard, etc.) are connected. If you're using a laptop, some of them don't allow you to wake them using external Bluetooth devices. It's also possible you need to check your Windows ... Upgrade to Windows 11. Dell recommends using the upgrade option through Windows Update to install Windows 11 on a tested computer. This keeps your files and retains the restore partition in case you need to go back to Windows 10. To check if Windows 11 is ready for your device, go to Settings > Windows Update and select Check for updates.Resolution. Inspect the power cable and the power port on the desktop for damages. Verify that the power cable and wall outlet are working correctly. Check LED indicator on AC adapter (select Dell all-in-one computers only) Verify that the correct voltage is set on the power supply unit (applicable for Dell desktops only) Run a diagnostic test ...Jul 17, 2023 · To disable the DMA mode on the optical drive, follow these instructions: Press the Windows key + R to open the Run dialog box. In the Run dialog box, type devmgmt.msc then press the Enter key. In the Device Manager window, expand DVD or CD-ROM drives. Right-click the optical drive and select Properties. Fix 1: Perform a hard reset. A hard reset helps drain static electricity that may be causing the power issue. To perform a hard reset, follow these steps. Turn off the computer. Disconnect the power cable (for desktop computers), or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery). Jul 19, 2023 · Click the Start button. In the search box, type msconfig, and in the list of results, right-click msconfig and select Run as administrator. In the System Configuration window, click the Startup tab. Clear the programs or applications that you want to disable from loading during startup and click OK. Learn how to set up, use and troubleshoot Dell Performance Docking Station WD19DC or WD19DCS. Find information about drivers, setting up multiple monitors and troubleshooting steps to. . The WD19DC or WD19DCS docking station is also compatible with a laptop that has dual ports. To learn more, refer to the."Available on Dell XPS, Inspiron, G Series and Vostro PCs purchased in September 2018 or later. Dell PCs purchased before September 2018 will not have all the features enabled. My Dell strives to improve your experience by centralizing key Dell applications & features into one application which contains important system information and help to keep you informed about warranty, help articles ...To install My Dell: My Dell is preloaded on all Inspiron, G Series, XPS, and Vostro devices built after 8/22/18. To reinstall, download My Dell on the Microsoft Store and then click Get to install the application. If you are prompted to allow the program to make changes to your computer, click Yes. For detailed information about support and system requirements for Windows 11 on Dell devices, including TPM requirements, see Dell KB article, "Windows 11 – Scope of Support and System Requirements". For more information about Windows 11, see Dell's Windows 11 learning page, or see Microsoft's Windows 11 page for features.This video explains how to perform an OS system restore with data backup using the "SupportAssist OS Recovery Tool." The steps include selecting "Restore System," choosing either "Local Restore" or "Cloud Restore," backing up data if necessary, selecting a storage device, confirming the device, selecting the reason for the restore, and clicking ...Tutorial on Dell Webcam Troubleshooting Guide in Windows 11. When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player. For information about, help using and fixing issues with your webcam (web camera, web cam), and how to enable or disable your webcam, see the section that ...Jun 29, 2023 · Step 1: Run the MiniTool Partition Wizard Pro Ultimate Edition to get its main interface, and then click on the Data Recovery option on the upper left corner of the window to start the operation. Step 2: In the next window, choose the target drive from the given options and click the Scan button to scan the selected drive. If you can't wake your computer from Sleep Mode, it's possible your BIOS is reducing power to the ports where your monitor and/or Bluetooth devices (mouse, keyboard, etc.) are connected. If you're using a laptop, some of them don't allow you to wake them using external Bluetooth devices. It's also possible you need to check your Windows ...If your Dell computer does not turn on or boot into the operating system, it is recommended that you first perform a hard reset. Performing a hard reset fixes many problems and also drains residual power that may be causing the problem. Perform a hard reset. Turn off the computer.If there is still no display showing, check if video was shown during the POST routine. If video was shown during POST, the display or graphics driver could be the cause. Restart the computer into Safe Mode. To load Safe Mode, press and hold the F8 key as your computer restarts. This loads the Advanced Boot Menu.If there is still no display showing, check if video was shown during the POST routine. If video was shown during POST, the display or graphics driver could be the cause. Restart the computer into Safe Mode. To load Safe Mode, press and hold the F8 key as your computer restarts. This loads the Advanced Boot Menu.Jun 29, 2023 · Step 1: Run the MiniTool Partition Wizard Pro Ultimate Edition to get its main interface, and then click on the Data Recovery option on the upper left corner of the window to start the operation. Step 2: In the next window, choose the target drive from the given options and click the Scan button to scan the selected drive. To install My Dell: My Dell is preloaded on all Inspiron, G Series, XPS, and Vostro devices built after 8/22/18. To reinstall, download My Dell on the Microsoft Store and then click Get to install the application. If you are prompted to allow the program to make changes to your computer, click Yes. If installed from the Microsoft Store, you can ...Step 1: Run the MiniTool Partition Wizard Pro Ultimate Edition to get its main interface, and then click on the Data Recovery option on the upper left corner of the window to start the operation. Step 2: In the next window, choose the target drive from the given options and click the Scan button to scan the selected drive.Hi. I just tried to open 'MyDell' and it said there is an update which I must install to be able to continue to use 'MyDell', but it won't install, says to check my network connection! There is nothing wrong with the connection, even tried disabling the anti virus, firewall and all other security including VPN and everything else that is likely ...Chosen Solution. Try a power refresh and check if this resolves the problem. Remove the charger (if connected) and the battery from the laptop. (Here’s a link to the ifixit Dell Inspiron 1564 Battery Replacement guide) Press and hold the Power button for 30 seconds to drain any residual power from the laptop, then release the button.Dec 31, 2021 · If you can't wake your computer from Sleep Mode, it's possible your BIOS is reducing power to the ports where your monitor and/or Bluetooth devices (mouse, keyboard, etc.) are connected. If you're using a laptop, some of them don't allow you to wake them using external Bluetooth devices. It's also possible you need to check your Windows ... Right-clicking the Drive 1 here and selecting Properties brings up a box labeled TOSHIBA MK1646GSX [the iomega 2.5" drive] USB Device Properties. Under General it says "This device is working properly". OK - The external drive is running. The computer recognizes that the drive is there.If your Dell laptop won't turn on, there are a variety of hardware and software problems to troubleshoot. You can check for beeps or flashing lights that could indicate a failed POST test and...
For posterity, the solution described here involving modifying registry keys related to the Microsoft Store worked for my XPS 9520. The tldr is open the command prompt as administrator, and run the following commands: C:\WINDOWS\system32>REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL.. My phone wouldn
Learn how to set up, use and troubleshoot Dell Performance Docking Station WD19DC or WD19DCS. Find information about drivers, setting up multiple monitors and troubleshooting steps to. . The WD19DC or WD19DCS docking station is also compatible with a laptop that has dual ports. To learn more, refer to the.Flip the laptop over. Push on the battery release button or buttons to release the battery form the computer and remove the battery. Power on the computer without the battery, allowing it to boot completely. Completely power the computer down and remove the cord once again. Reinstall the battery, plug in the power adapter and re-boot the computer.Apr 10, 2018 · Additional Information. This article designates Dell laptops and desktops that have been tested for update to Windows 10 2022 Update (Build 22H2), and previous versions of Windows 10. If your device is not listed in the tables below, Dell is not testing the device and drivers will not be updated for that model. Note: The Default cable that is packaged with Dell DisplayPort capable displays is the Mini-DisplayPort (mDP) to DisplayPort (DP) cable. If your system does not support a DisplayPort connection, you must purchase the appropriate cable for your system.Whether you're working on an Alienware, Inspiron, Latitude, or other Dell product, driver updates keep your device running at top performance. Step 1: Identify your product above. Step 2: Run the detect drivers scan to see available updates. Step 3: Choose which driver updates to install.Reinstall the latest version of the Dell Help & Support application (the Dell Help & Support application is in the Application category). For more information, see Dell KB article 123347: Drivers and Downloads FAQs. After installing, wait 5 minutes before attempting to launch the application. The application should now function correctly.To install My Dell: My Dell is preloaded on all Inspiron, G Series, XPS, and Vostro devices built after 8/22/18. To reinstall, download My Dell on the Microsoft Store and then click Get to install the application. If you are prompted to allow the program to make changes to your computer, click Yes.Download and install drivers for Dell WD19TB and WD19TBS docking station. Browse to Dell Drivers & Downloads page.; Click Detect laptop to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click Browse all products to browse to your computer model.Follow these steps to reset Windows 11 or Windows 10: At the Choose an option screen, select Troubleshoot. At the Troubleshoot screen, select Reset this personal computer. At the Reset this PC screen, select Keep my files. Select your user account, and enter the password if prompted. Select Reset.Aug 31, 2023 · Common causes for fans not working, abnormal, or loud fan noise, overheating: Fans or air vents that are obstructed. Dust accumulation on vents or fans. Not enough ventilation. Physical damage. Out-of-date BIOS and device drivers. Press and hold the power button for 10 to 15 seconds. Connect the power cable back and check if the system is working fine. Also check if the power button status of the system tower changes after draining the flea power. To ensure the monitor is working fine, run the self test on the monitor:Learn how to set up, use and troubleshoot Dell Performance Docking Station WD19DC or WD19DCS. Find information about drivers, setting up multiple monitors and troubleshooting steps to. . The WD19DC or WD19DCS docking station is also compatible with a laptop that has dual ports. To learn more, refer to the.6. Clean your charging port. 1. Connect the PC to a wall socket directly. A surge protector can cause your Dell computer not to charge, even if it’s plugged in. The protector does this to guard the battery. To be sure that the issue is not caused by this simple factor, you have to power off the machine and plug it directly into a wall socket. 2.Resolution. Inspect the power cable and the power port on the desktop for damages. Verify that the power cable and wall outlet are working correctly. Check LED indicator on AC adapter (select Dell all-in-one computers only) Verify that the correct voltage is set on the power supply unit (applicable for Dell desktops only) Run a diagnostic test ...Jan 5, 2023 · If you still experience connection issues, restart your computer. Press and release the Bluetooth® button on the mouse and receiver. Wait a minimum of 20 seconds. Press and release the Bluetooth button on the keyboard and receiver. Check Bluetooth enabled in BIOS (Tap the <F2> key at the Dell logo on start-up. The steps include selecting "Restore System," choosing either "Local Restore" or "Cloud Restore," backing up data if necessary, selecting a storage device, confirming the device, selecting the reason for the restore, and clicking "Next" to begin the restore process. Once completed, click "Finish." How to upgrade to Windows 11 from Windows 10 ... Fix 2: Perform a hard reset. A hard reset helps drain static electricity that may be causing the boot-related issue. To perform a hard reset, follow these steps. Turn off the computer. Disconnect the power cable (for desktop computers), or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).Restore the computer using SupportAssist OS Recovery. When your computer cannot boot into the operating system after repeated attempts, SupportAssist OS Recovery automatically starts on supported computers. This recovery environment helps diagnose hardware issues, backup files, repair the computer, or restore the computer to factory defaults..